Imagine that you are in a sales negotiation. As part of your services, you will create a solution for an inventory problem that your customer is having. In the middle of the negotiation, a member of your team tells you that this solution can only be implemented manually, which will drive up the cost $250,000. What do you do?
- Omit the solution in the next agreement draft and hope the other side forgets the whole thing.
- Tell the other side that you’ve made a mistake, but you will absorb the cost of the additional $250,000 since it was your mistake.
- Immediately notify the other side, apologize for this mistake, and tell them that if the solution is still of value to them, $250,000 will have to be added to the price.
- Say nothing and eat the additional $250,000.
- Keep silent. Add the $250,000 to the price and address the issue at the very end, and only if the customer brings it up.